 |  | Wednesday, 27 February 2008 |
Guest Service Tip: Good Service = Longer Visits
4 Sep 2004
Guest Service Tip: Good Service = Longer VisitsGuest Service Tip: Good Service = Longer Visits
If casinos want guests to stay and play longer, they should offer outstanding service to give them a reason to do just that.
September 1, 2004 -- If casinos want guests to stay and play longer, they should offer outstanding service to give them a reason to do just that.
The following service tip is provided by Robinson & Associates, Inc., a guest service consulting firm to the gaming industry, and its Web site CasinoCustomerService.com.
Service Tip:
Good service results in longer and more frequent casino visits. The length and frequency of these visits are directly proportional to revenue. Longer and more frequent visits translate into more gratuities for employees. Staff members can earn as much as 20 percent more in tips. The collateral benefit of improved gratuities is improved morale and employee retention as well as lower employee turnover. Casino management that rewards its employees for excellence achieved on a daily basis will realize fiscal benefits quickly.
Robinson & Associates is an Annapolis, Md.-based guest service consulting firm that provides specialty guest service training, management skills training, presentation skills training, team building programs and employee incentive and recognition programs for the gaming industry. |
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| 
 | Amber Coast Casino
VS.
All Jackpots Casino
| | Amber Coast Casino | All Jackpots Casino |
Rank:
10 |
Rank:
10 |
Bonus:
$888 |
Bonus:
$200 |
Jackpots:
Yes
|
Jackpots:
No
|
Payout:
97.5%
|
Payout:
98%
|
Games:
65 |
Games:
60 |
VIP Support:
No
|
VIP Support:
Yes
|
Multi
player:
No
|
Multi
player:
No
|
Full-Screen:
No
|
Full-Screen:
Yes
|
Flash:
No
|
Flash:
Yes
|
Java:
No
|
Java:
Yes
|
Download:
Yes
|
Download:
Yes
|
Sound:
Yes
|
Sound:
Yes
|
CD:
No
|
CD:
No
| Software:
Playtech | Software:
Microgaming |
Live Help:
Yes
|
Live Help:
Yes
|
Phone:
Yes
|
Phone:
Yes
|
|
| Payout Percentages | |
Casino: |
Payout: | | Amber Coast Casino | 97.5%
| | All Jackpots Casino | 98%
|
|
| Free Bonuses | |
Casino: |
Bonus: | | Amber Coast Casino |
$888 | | All Jackpots Casino |
$200 |
|
|
